This Cancellation & Refund Policy applies to all paid subscriptions and one-time charges purchased on TumaFlow (COMPKEV TECHNOLOGIES LTD). It is issued in line with the Consumer Protection Act, 2012 and the Kenya Information and Communications Act (Cap 411A).

1. Subscription cancellation

You may cancel your TumaFlow subscription at any time from the Dashboard → Plans screen, or by writing to compkevs@gmail.com. Cancellation takes effect at the end of the then-current billing cycle. After cancellation:

• You retain access to paid features until the cycle ends.
• No further charges are made; auto-renewal on Paystack (card), PayPal, or M-Pesa is stopped.
• Your data is retained per the Privacy Policy and then deleted.

2. Refund eligibility

2.1 7-day satisfaction window

First-time paying customers may request a full refund within 7 calendar days of the initial charge if the platform fails to function as described, provided that fewer than 1,000 outbound WhatsApp messages have been dispatched from the account during that period.

2.2 Annual plans — pro-rated refunds

For annual subscriptions cancelled after the 7-day window, we refund the unused portion calculated on a pro-rated monthly basis, less any discount that was conditional on the annual commitment.

2.3 Monthly plans

Monthly fees are non-refundable after the 7-day satisfaction window, except where required by applicable Kenyan law.

2.4 Non-refundable charges

The following are not eligible for refund:

• WhatsApp conversation / template message charges levied by Meta — these are pass-through fees and are billed by Meta, not by TumaFlow.
• Add-ons explicitly marked "non-refundable" at checkout (e.g., one-off onboarding services already delivered).
• Accounts terminated by us for breach of the Terms of Serviceor Meta's WhatsApp Business Policy (e.g., spam, fraud, or unlawful messaging).

3. How to request a refund

1. Email compkevs@gmail.com from the email registered on your account.
2. Include your account ID, the invoice or transaction reference, and a brief reason.
3. We acknowledge within 48 hours.
4. Approved refunds are processed within 7–10 business days back to the original payment method (M-Pesa, card via Paystack, PayPal, or bank transfer).

4. Failed or duplicate payments

If you were charged twice or charged after cancellation, contact compkevs@gmail.com with the transaction reference. Verified duplicates are refunded within 5 business days at no cost.

5. M-Pesa specifics

Refunds to M-Pesa are processed via Safaricom B2C and may be subject to Safaricom's daily transaction limits. Please ensure your registered M-Pesa number is active. Refunds will not be sent to a third-party number.

6. Chargebacks

We strongly encourage contacting our billing team before initiating a chargeback with your bank or card issuer — most disputes are resolved faster directly. Accounts with successful, unjustified chargebacks may be suspended pending review.

7. Currency & taxes

Refunds are issued in the same currency as the original payment. Any applicable VAT charged is refunded together with the principal, where eligible.

8. Contact

Questions on this policy or a specific refund?
Billing: compkevs@gmail.com
Phone: +254 701 753 414 — Monday – Friday, 08:30 – 17:30 EAT
Address: COMPKEV TECHNOLOGIES LTD, Karunga Heights, Biashara Street, Kiambu Town, Kiambu County, P.O. Box 515, Kiambu, Kenya