Customer Support & Contact
We're here to help — registered office & support details below.
For any question, complaint, or assistance with TumaFlow, please use the channels below. Email is fastest; phone support is available during Kenyan (East Africa Time) business hours.
Registered Company
COMPKEV TECHNOLOGIES LTD
Reg. No.: PVT-27ULKY9B
KRA PIN: P052520751Z
Registered Address
Karunga Heights, Biashara Street, Kiambu Town, Kiambu County, P.O. Box 515, Kiambu, Kenya
How we can help
- Account & onboarding — sign-up issues, WhatsApp Business API verification, plan changes.
- Technical & integration — message delivery, webhooks, templates, queue or dead-letter questions.
- Billing & invoices — compkevs@gmail.com. Includes M-Pesa, card (Paystack), and PayPal invoices, plan upgrades, and refunds (subject to our Cancellation & Refund Policy).
- Privacy & data requests — compkevs@gmail.com for access, correction, or deletion under the Kenyan Data Protection Act, 2019 and GDPR.
- Legal & compliance — compkevs@gmail.com.
Complaints & escalation
We aim to acknowledge complaints within 48 hours and resolve them within 15 working days. If you are not satisfied with our response, you may escalate to:
- The Office of the Data Protection Commissioner (Kenya) for privacy concerns — odpc.go.ke.
- The Communications Authority of Kenya (CA) for electronic-communications concerns — ca.go.ke.