By accessing or using TumaFlow ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the Service. Please read them carefully.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User" or "Customer") and TumaFlow. By creating an account or using the Service, you confirm that you are at least 18 years old, have the authority to bind the entity you represent, and accept these Terms in full.

2. Description of Service

TumaFlow provides a software platform that enables businesses to send WhatsApp messages at scale using the official Meta WhatsApp Business Cloud API. Features include bulk message dispatching, template management, delivery tracking, campaign analytics, queue management, and webhook-based status reporting.

3. Meta WhatsApp Business API Compliance

You acknowledge and agree that your use of the Service is also governed by WhatsApp's Business Policy and Meta's Platform Terms. You are solely responsible for:

• Obtaining proper opt-in consent from all recipients before sending them messages
• Using only approved WhatsApp message templates for marketing and utility messages
• Complying with all applicable anti-spam laws (CAN-SPAM, CASL, PECR, etc.)
• Not sending messages to recipients who have opted out or requested deletion
• Maintaining accurate and up-to-date contact records

4. Prohibited Uses

You may not use the Service to:

• Send spam, unsolicited messages, or messages to contacts who have not opted in
• Distribute malware, phishing links, or engage in fraudulent activity
• Violate any applicable law, regulation, or third-party rights (including intellectual property)
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Use the Service to harass, threaten, or harm any individual or group
• Exceed rate limits or intentionally disrupt the Service or its infrastructure
• Share your account credentials with unauthorized third parties
• Resell or white-label the Service without a separate written agreement with TumaFlow

5. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at security@tumaflow.io if you suspect unauthorized access. TumaFlow will not be liable for any loss or damage arising from your failure to protect your credentials.

6. Fees & Payment

Access to certain features requires a paid subscription. Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as set out in our refund policy. We reserve the right to change pricing with at least 30 days' written notice. Failure to pay may result in suspension or termination of your account.

Note: Meta may charge separately for WhatsApp message delivery according to their WhatsApp Business pricing. TumaFlow fees are independent of Meta's charges.

7. Intellectual Property

The TumaFlow platform, including its design, code, trademarks, and content, is the exclusive property of TumaFlow and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only. You retain ownership of any content you upload (message templates, contact lists, etc.).

8. Data Processing

To the extent you process personal data of EU/EEA individuals through our Service, you act as the data controller and TumaFlow acts as a data processor under the GDPR. Our data processing activities are detailed in our GDPR policy and a Data Processing Agreement (DPA) is available upon request at dpo@tumaflow.io.

9. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. TumaFlow does not warrant that the Service will be uninterrupted, error-free, or that all messages will be delivered (delivery is subject to Meta's infrastructure and network conditions).

10. Limitation of Liability

To the maximum extent permitted by applicable law, TumaFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid to TumaFlow in the three months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless TumaFlow, its officers, directors, employees, and agents from any claim, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate the agreement with 30 days' written notice. TumaFlow reserves the right to suspend or terminate your account immediately for violation of these Terms, Meta's policies, or any applicable law. Upon termination, your right to use the Service ceases and your data will be deleted according to our retention policy.

13. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms shall be resolved through binding arbitration, except for claims for injunctive relief.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at legal@tumaflow.io.